Refund Policy

Last Updated: October 2025

We want you to be completely satisfied with Runora. This Refund Policy outlines our terms for refunds, cancellations, and billing for our premium services.

1. Money-Back Guarantee

30-Day Money-Back Guarantee: We offer a 30-day money-back guarantee for all new premium subscriptions. If you're not completely satisfied with Runora within the first 30 days, we'll provide a full refund, no questions asked.

2. Refund Eligibility

Eligible for Refund

  • New subscriptions within 30 days
  • Service outages lasting more than 24 hours
  • Billing errors on our part
  • Duplicate charges

Not Eligible for Refund

  • Subscriptions older than 30 days
  • Usage-based charges already consumed
  • Violations of Terms of Service
  • Change of mind after 30 days

3. How to Request a Refund

  1. Contact Support: Email us at billing@runora.tech with your account details
  2. Provide Details: Include your subscription ID and reason for refund request
  3. Review Process: We'll review your request within 2-3 business days
  4. Refund Processing: If approved, refund will be processed within 5-10 business days

4. Billing and Payment Terms

Payment Methods

  • Credit Cards
  • Bank Transfer
  • PayPal
  • Cryptocurrency

Billing Cycles

  • Monthly Subscription: Billed monthly
  • Annual Subscription: Billed yearly (20% discount)

5. Cancellation Policy

You can cancel your subscription at any time. Cancellation will take effect at the end of your current billing period.

  • No cancellation fees
  • Access continues until end of billing period
  • Automatic renewal disabled
  • Data export available before cancellation

6. Contact Information

For billing questions, refund requests, or payment issues, please contact us: