How can we help?
Find answers to common questions or reach out to our support team.
How does the AI email writer work?
Our AI analyzes your target description and offer, then generates personalized
emails for each prospect using GPT‑4. It considers company name, industry, and
context to create natural, high‑converting messages.
What email providers do you support?
Runora works with any SMTP provider including Gmail, Outlook, SendGrid, Mailgun,
and custom SMTP servers. You keep using your own email account—we just automate
the sending process.
How do you protect my domain from spam?
We enforce daily sending limits, warm up new domains gradually, handle bounces
automatically, and pause campaigns if spam complaints are detected. Your domain
health is our top priority.
Can I import my own lead list?
Yes! Upload a CSV file with email addresses, company names, and any other data
you have. Our system will automatically personalize emails for each lead.
What happens to replies?
All replies go directly to your inbox—Runora doesn't intercept them. We just track
reply rates in your dashboard so you can see which campaigns are working.
Is there a free trial?
Yes! We offer a 14‑day free trial with full access to all features. No credit card
required to start.
How do I cancel my subscription?
You can cancel anytime from your account settings. No questions asked, no
cancellation fees. Your account remains active until the end of your billing period.
Still have questions?
Our support team typically responds within 2 hours.